Warranty for All Products
100% Unconditional Repair/Remake Warranty
NorthStar offers a 100% ‘no questions asked’ repair/remake warranty on appliances for 30 days from the original date of invoice.
Please Note:
- This is a repair/remake warranty, not an offer of credit.
- Does not apply to design changes.
- Does not apply to aligners or other appliances with digitally reset teeth.
Limited Warranty
NorthStar warrants that its appliances are free from errors in workmanship for 120 days from the original date of invoice. NorthStar will repair or remake (at our discretion) any product that fails to meet our production standards.
Please Note:
- Does not apply to clinical non-fit due to dentition change
- Does not apply to model distortion
- Does not apply to breakage from improper handling.
To Submit a Warranty Claim
Please submit all of the following elements:
- Original appliance
- Original working model
- A new working model
- A full description of the points that did not meet expectations.
Please return all required materials in one shipment. Separate shipments will incur additional handling fees.
ADD ON OUR APPLIANCE PROTECTION PLAN
TAKE THE STRESS OUT OF LOST OR BROKEN APPLIANCES.
IT’S MADE TO LAST
NorthStar’s dental appliances are carefully designed and precisely handcrafted. With proper care, this appliance should last throughout treatment.
HOWEVER, ACCIDENTS HAPPEN!
Purchasing NorthStar’s appliance protection takes the stress out of lost or broken appliances. Damaged or lost appliances may be replaced once at no charge and subsequently at 50% during the coverage year for a reasonable single charge.
You design how you want the plan to work in your practice. You may purchase coverage as perks for your patient or you may make it available to your patients for purchase – at whatever price you determine! Either way, it will be greatly appreciated when an appliance is lost or broken.
For details and for pricing information, call Clinician Support @ 800-346-0011
